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SIMA Camelot Online |
| Our latest integrated library system is totally Web-based. Make your library the best it can be: Start with
the library catalog and utilities, then add other
applications as desired: serials (includes
acquisitions & accounting), circulation with bar coding, ILL management.
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SIMAnet
customers (this includes all
SIMA Camelot Online users)—
You are entitled to
free, unlimited technical support via
email or telephone (703-569-1270)
during the entire period of your agreement.
Non-SIMAnet customers—
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During the limited-warranty period. If you are a licensed user of a SIMA software product installed on a PC or office network, you are entitled to free, unlimited telephone technical support during the limited-warranty period (i.e., for 90 days after purchase). Please phone (703-569-1270) or
email SIMA Technical Support
to obtain support.
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After the limited-warranty period. After the
90-day limited warranty period, your options for
telephone technical support
(described more fully below) are:
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An annual
service and maintenance agreement, or
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Support on a
per-incident basis.
If the problem is such that on-site technical support is required or desired, we can visit your office at a mutually convenient time and date for a one-day charge plus reimbursement of direct travel costs if
you are located out of the local area. Please call 703-569-0993 for a cost estimate and to arrange such a visit.
Service & maintenance agreement. We strongly recommend that users of licensed SIMA software purchase an annual service
and maintenance agreement so that they can be assured of continued support and program updates for the software. Customers typically order a service contract when they order their SIMA software, but they may order a service contract at any later time.
- The service contract entitles the purchaser to
repair or replacement of malfunctioning software; delivery of all
program updates released during the one-year contract period (specifically,
periodic updates to an existing program are provided at no charge but there would be an additional charge to upgrade to a
new version of that program); and
up to 10 full hours of telephone technical support during SIMA's regular business hours (9:00 AM until 8:00 PM Eastern time, Monday-Friday).
- Contracts have a 12-month term and are renewable annually. A contract covers library
applications such as Catalog, Serials, Circulation and ILL within
a software package, and each application has a separate price. For example,
a SIMA Camelot Integrated Library System customer with both the Catalog
and Serials applications activated should have both applications covered
under the service contract. Please call 703-569-0993 for current pricing or to order a service contract.
Per-incident technical support. Customers of licensed SIMA software may call SIMA Technical Support at 703-569-1270 for help on a per-incident basis. The head librarian or other authorized person must first agree to pay our invoice for:
- A fixed charge for up to 30 minutes of telephone technical support; and
- An hourly-rate charge, billed in quarter-hour increments, for all additional time required.
Please call 703-569-0993 for current pricing.
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